Privacy Policy

Last Updated: April 28, 2025

Peace By Piece Counseling PLLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, peace-piece-counseling.com, use our services, or interact with us in any way.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

When you contact us through our website, schedule an appointment, or use our services, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Any additional information you voluntarily provide through our contact form or during the course of treatment

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site. This information is used to improve our website and user experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our counseling services
• To respond to your inquiries and communicate with you
• To schedule and manage appointments
• To send you relevant information about our services, with your consent
• To comply with legal and regulatory requirements
• To protect the rights, property, and safety of our practice, our clients, and others

3. SMS/Text Messaging Privacy

If you opt in to receive SMS/text messages from Peace By Piece Counseling PLLC, the following applies:

• We may send recurring marketing, promotional, and customer care SMS/MMS messages to the phone number you provide, using an automated telephone dialing system (ATDS).
• Message frequency varies; you may receive up to 4 messages per month.
• Message and data rates may apply depending on your wireless carrier and plan.
• You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will confirm your unsubscription and you will no longer receive SMS messages from us.
• For assistance, reply HELP to any message or contact us at kacey@peace-piece-counseling.com.
• Consent to receive SMS/text messages is NOT a condition of purchasing any goods or services from us.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard encryption, access controls, and secure data storage practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website and improve its functionality. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your personal information
• The right to withdraw consent for data processing
• The right to opt out of marketing communications

To exercise any of these rights, please contact us at kacey@peace-piece-counseling.com.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Peace By Piece Counseling PLLC
Kacey Vasquez
2121 West Spring Creek Parkway, Suite 111
Plano, Texas 75023
Email: kacey@peace-piece-counseling.com